FAQ (Frequently Asked Questions)


Why is this package so affordable?
Elite Resorts Club offers deep discounts on getaway travel at preview rates with the purpose of introducing travelers to the benefits of vacation ownership for long-term savings. Along with a wonderful breakfast to show you something you're probably already curious about. The choice to make a vacation ownership purchase is a personal decision that will be based on many factors, but the choice to buy a discounted vacation package and preview a resort has never been easier.

How are we able to offer such significant discounts?
Our vacation ownership club does not believe in traditional advertising, we believe in word of mouth and instead of marketing through different channels; we use our marketing dollars targeted towards folks who have shown the highest propensity to purchase Vacation Ownership, and therefore we are able to offer significant savings on vacation packages. During your stay we are confident that you’ll have such a great experience that you’ll tell all of your friends and family about us.

Do I have to purchase a vacation ownership membership?
As a VIP guest you are under no obligation to purchase.

Where and when is my 90 minute presentation?
The location for your 90 minute resort sales presentation will be either in Cancun in a 5 Star Resort or in Puerto Vallarta in a 5 Diamond Resort. A link to map and directions will be provided in an email confirmation that will be sent to you upon booking a reservation. The day and time of your presentation will be scheduled at check-in.

Does the resort allow pets?
Only Certified service animals are allowed.

Is this a per person or per night price?
The price shown is per qualified couple for the designated number of nights. Please see the Terms and Conditions or Details of Participation for any additional charges or call 1 888 885 1333 to speak with one of our Reservation Specialist.

Are additional rooms available at a discounted rate?
Additional rooms may be available at a discounted rate. This can easily be arranged by contacting us at 1 888 885 1333.

How many people does a deluxe studio accommodate?
The deluxe studio accommodates a maximum of 4, 2 Adults and 2 Children (Children must be under the age of 12 Years old). Please see the Details of Participation for any age restrictions, or additional guest charges.

Is the Cancun or Puerto Vallarta resort located by the beach?
Yes, all of our resorts are ocean front.

Do you include airfare?
No, but we help you arrange the most affordable price possible in the market, guaranteeing our beat or match policy.

Which airport is closest to the resort?
Both, Puerto Vallarta and Cancún have an International Airport available.

How and when do I get my package gifts?
Package gifts will be arranged and issued at the Welcome Center upon tour completion.

What is the cancellation policy?
Please click on TERMS AND CONDITIONS or DETAILS OF PARTICIPATION to view the cancellation policy. The cancellation policy can also be found in your confirmation that is emailed to you after making a reservation. For more information call 1 888 885 1333

Are smoking rooms available?
Yes, smoking rooms are available upon request (subject to availability).

Is parking complimentary at Cancun or Puerto Vallarta Resorts?
Yes, Parking is available at all of our resorts. Please call 1 888 885 1333 for more information.

Does the resort have car rentals available onsite?
In the concierge desk of the resort you can make your arrangement for the car rental

Do the rooms have balconies/patios?
Yes, the room does have a balcony or patio.

How do I get directions to the resort
Maps and directions to the resort will be provided in your email confirmation.

Are handicapped rooms available?
Handicapped rooms may or may not be available on request (subject to availability). Please call 1 888 885 1333 for more information.

Does the resort have dining available?
Yes, all of our resorts feature on-site dining.

Does the resort have internet access?
Yes, the resort does offer internet access, for an additional cost.

How do I qualify for this package?
Each vacation package has unique qualifications set forth by the resort developer. Please review the Terms and Conditions or Details of Participation to see if you qualify, or you may call us at 1 888 885 1333 and speak with one of our Reservation Specialists.

Is there a Shuttle from the Airport to the Resort?
No, the resort does not offer a shuttle service from the airport to the resort. Unless you arrange that with one of our customer service representatives.

The Smart Travel Vacations

Customer Service M/F 9am - 9pm
Saturday 9am - 7pm CT

1 888 885 1333